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1-677-124-44227 184 Main Collins Street, West Victoria 8007 Mon - Sat 8.00 - 18.00, Sunday CLOSED
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Testimonials

We're proud to have helped a range of gyms to reach their maximum potential, read testimonials from some of our amazing clients below, and we would love to do the same for you.

Testimonials

We're proud to have helped a range of gyms to reach their maximum potential, read testimonials from some of our amazing clients below, and we would love to do the same for you.

Easy wins only! That is what we love about Mystery Gym, they aren't here to dissect your business plan, but to spot the easy tweaks that are often overlooked. Mystery Gym focuses on what a potential member experiences and sometimes it can be really easy to lose sight of this. We look forward to a long and successful partnership with them.

Manor London

Mystery Gym has given us so much positivity for the future and a real drive to be the best gym that we possibly can! They initially created an audit of our social media/website and from that report they pointed out so many things that we had overlooked, from there we thought it was a ‘no brainer’ to use them further. The information provided has been invaluable and we’ve seen brilliant results. It will definitely be an ongoing partnership.

Club Kingswood Essex

Mystery Gym work exclusively with the fitness industry. Not only have we received an invaluable mystery shopper service with a full feedback and solutions report, we've also had access to their gym experts. This is a complete "no-brainer" for us; we get to understand what our potential members are experiencing, as well as how to use this info effectively. We'll continue to use Mystery Gym for as long as we want to develop.

Tristan Baker – S & C Coach London

We have used mystery shoppers in the past, but nothing compares to Mystery Gym. Because they only work with gyms they not only understand how to give us relevant feedback, but also offer solutions. The packages are extremely streamlined and offer huge value. We have already made changes based on their expert advice, which has hugely added to our service and revenue. We would highly recommend them to any gym.

9 Round Cannon Street

Why wouldn't you want to understand first hand, the service and journey that your potential members are experiencing at your gym? The detailed information that is provided by Mystery Gym is priceless and the positive results following this are instantaneous! Mystery Gym will now be an integral part of my business for many years to come.

Nostos S&C London

Mystery Gym review both the practical aspects and brand focus of the gym to ensure potential members get the best experience at every touch point. The recommendations are easily implemented and include process changes, as well as further training and development. We’ve hugely benefited from the value that Mystery Gym has provided, which will be an ongoing partnership for years to come.

Fitness Theory Epsom

Mystery Gym
Hints and Tips

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Roleplay membership tours with your team – At the end of the session share your thoughts and give each other constructive feedback on how you think things could improve.