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1-677-124-44227 184 Main Collins Street, West Victoria 8007 Mon - Sat 8.00 - 18.00, Sunday CLOSED
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Packages

We offer a range of packages suitable for every budget, read about the services we offer below and fill out our short enquiry form for your bespoke quote.

Every quarter you receive

Mystery Shopper Visit (Tour)

A random tour will be booked in by one of our team to assess the gym tour experience.

Telephone Enquiry

A random telephone enquiry will be booked in by one of our team to assess the member journey process.

Social Media/Email Enquiry

A random social media/email enquiry will be booked in by one of our team to assess the member journey process.

Social Media and Website Audit

We will feedback on your social media and website to maximise their potential.

Full Feedback And Solutions Report

You will receive a full feedback report, highlighting the experiences received from the gym visits and online enquiries, with solutions and strategies to introduce.

One To One To Discuss Report

These meetings will be to discuss and go through the feedback reports in greater detail.

Access To A Gym Expert

Not only do you receive invaluable insight, feedback and solutions from a customer’s perspective, you also have access to a gym expert for any additional support.

Covid Guidelines Audit

During our visits, we will also assess that the correct measures are being implemented in line with government guidelines.

E-Learning For All Staff

E-learning on different aspects of improving the customer experience for the ongoing development of staff.

Optional Extras

Personal Training/Class Mystery Visits

We can test the products you offer and feedback on the experience.

On-Site Workshops

Based on the experiences received, one of our team will go through the feedback and strategies to be implemented with all staff members.

Packages

We offer a range of packages suitable for every budget, read about the services we offer below and fill out our short enquiry form for your bespoke quote.

Included with every package

Four Mystery Gym Visits Per Year

Four random tours will be booked in by one of our team to assess the gym tour experience.

Four Mystery Gym Email/Online/Social Media/Telephone Enquiries Per Year

Four random enquiries will be booked in by one our team to assess the member journey process.

Four Full Feedback Reports Per Year

You will receive four full feedback reports based highlighting the experiences received from the gym visits and online enquiries, with solutions and strategies to introduce.

Four Zoom Meetings Per Year

These meetings will be to discuss and go through the feedback reports in greater detail.

Covid Guidelines Audit

During our visits, we will also assess that the correct measures are being implemented in line with government guidelines.

E-Learning For Staff

E-learning on different aspects of improving the customer experience for the ongoing development of staff.

Social Media Feedback

We will feedback on your social media to maximise it’s potential.

Optional Extras

Personal Training/Class Mystery Visits

We can test the products you offer and feedback on the experience.

On-Site Workshops

Based on the experiences received, one of our team will go through the feedback and strategies to be implemented with all staff members.

Mystery Gym
Hints and Tips

04

Challenge each staff member to find out five facts from different gym members in a session. At the end of the day, get all of the staff together and share what you've learnt about your clients.