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1-677-124-44227 184 Main Collins Street, West Victoria 8007 Mon - Sat 8.00 - 18.00, Sunday CLOSED
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About Us

Mystery Gym is a gym only mystery shopper service, providing gyms with bespoke feedback and strategies around the quality, efficiency & effectiveness of customer acquisition & retention.

About Us

Mystery Gym is a gym only mystery shopper service, providing gyms with bespoke feedback and strategies around the quality, efficiency & effectiveness of customer acquisition & retention.
Young Woman signing in at a gym reception

Have you ever tried a Mystery Shopper at your gym?

If you haven't, why not? This a crucial part of improving your service and revenue, and now with Mystery Gym you will not only find out about customer service experiences, you will also be given solutions to help improve. We are not here to completely change your business; we can just help with the small 'easy wins' to get your sales processes as effective as possible. How do you truly know what experiences potential members are receiving? Well now you can!

We only work with the gym industry...

Mystery Gym assesses everything from lead registrations, following up protocols, sales tours and even classes and personal training. Whilst focusing on both the experiences, but more importantly the strategies that need to be implemented in order to be more effective in future.

We only work with the gym industry...

Mystery Gym assesses everything from lead registrations, following up protocols, sales tours and even classes and personal training. Whilst focusing on both the experiences, but more importantly the strategies that need to be implemented in order to be more effective in future.

Young Woman with Barbell receiving advice from her personal trainer

Gyms have evolved
over the years...

Gyms have evolved over the years, with new research, training methods, equipment and technology, and so have people's perception of gyms. Therefore, we aim to reflect this by using only industry experts to set up long term processes to increase your revenue streams exponentially.

Mystery Gym
Hints and Tips

02

Bounceback Scheme – reach out to local businesses and develop a partnership. Ask them for a exclusive member offer and have it as a highlight on your socials, pushed in your comms and up around your gym. Sticking together is vital and both parties will benefit in the long run.